If you’re not getting enough feedback, ask for it. It’ll make you more valuable at a time when that’s essential for job security. Multimedia journalist or whatever your position, you deserve to know what to celebrate and how you can raise the bar.

WRGB/Albany, NY news director Lisa Jackson, shown here with reporter Randy Simons, provides consistent feedback in one-to-one’s, small group sessions, staff meetings, weekly, and sometimes even daily emails.
This approach answers one of the most frequent complaints from news people: “I don’t get enough feedback.”
See how specific, constructive, and candid the feedback you deserve can be as you read one of Lisa’s recent emails:
Team:
An incredibly hectic week! We covered breaking news and we broke a few stories. Thank you all for the good ideas, hard work, and hustle.
We continue to show daily progress in branding our newscasts so that viewers will appreciate the extra steps we take every day that set us apart from the competition. We showcased our Fact Finders, we answered viewer email questions, we broke important stories and we’re planning for more opportunities for the anchors to contribute — those are branding goals and nice job delivering them.
Here are a couple of examples from tonight, and suggestions to make them stronger.
Plane in the Hudson Followup
ALBANY INTERNATIONAL IS ALL TOO FAMILIAR WITH THE DANGER THAT BIRDS POSE TO AIRPLANES.
IN-FACT, LAST YEAR THEY RECORDED FORTY-TWO BIRD STRIKES AT THE AIRPORT.
TONIGHT RANDY SIMONS SHOWS US THE PLAN … TO NOT ONLY BATTLE THE BIRDS — BUT SOME OTHER THINGS… THAT COULD REALLY ”FOWL” THINGS UP.
Good: We identified two angles this morning to follow up on yesterday’s plane in the Hudson. Angle 1: How common are bird strikes and what is Albany International doing to prevent them? Angle 2: What should you do to increase your chances of getting out safe?
To Raise the Bar: Write that into your copy. For example: Yesterday’s crash raises two big safety questions: How common are bird strikes and what is Albany International doing to prevent them? And What should you do the next time you fly to increase your chances of getting out safe? Our Fact Finder team ….we start with ….
This give us credit for identifying important safety issues, and viewers appreciate that we’re fact finding to get them answers.
Fire Depts. Not Getting Money
THE STATE’S FISCAL WOES ARE NOW HAVING AN EFFECT.. ON THOSE WAITING FOR GRANT MONEY, FROM THE STATE.
IN NOVEMBER, GOVERNOR PATERSON OUTLINED NEW “COST-CONTROL” MEASURES — MAKING IT MANDATORY THAT AGENCIES SEEKING GRANTS, GET PRIOR APPROVAL FROM THE STATE DIVISION OF BUDGET.. AND THE OFFICE OF STATE OPERATIONS.
THE NEW MEAURE MAY BE AN EFFORT TO CONTROL SPENDING — BUT AS MARCI NATALE REPORTS — IT’S LEAVING SEVERAL AREA FIRE COMPANIES… IN THE RED.
Good: It’s an exclusive story that may affect a lot of families.
To Raise the Bar: Need to make the relevance much more obvious. Focus on “Why do I care?” Will I have to pay more to make up the difference? Will they have to cut back on other equipment that might put my family at risk?
Making Good on Our Promise
EARLIER THIS WEEK — MARCI NATALE BROKE THE STORY — OF HOW MEMBERS OF THE ALBANY FIRE DEPARTMENT ARE BEING TOLD, THEY CAN NO LONGER VOLUNTEER IN THEIR OWN TOWNS.
MANY OF YOU EMAILED US ABOUT THIS ONE —
AND ONE OF YOU POINTED OUT — WE REFERRED TO PAID FIREFIGHTERS AS “PROFESSIONALS” — WHEN IN FACT, “ALL” FIREFIGHTERS ARE PROFESSIONALS — PAYCHECK OR NOT.
AND YOU’RE RIGHT… GOOD POINT!
TAKE EMAIL ANIMATION
REMEMBER — IF THERE’S A QUESTION YOU HAVE — OR A STORY YOU WANT COVERED — E-MAIL US AT “NEWS AT CBS SIX ALBANY DOT COM.”
IT’S OUR JOB TO GET YOU ANSWERS!
Good: We turned a mistake most stations would just sweep under the rug, into a branding opportunity that makes good on our promise of nailing down the facts because accuracy matters. Because viewers rarely see this it makes an impression. It’s a lemon because of the initial mistake, but you turned it into lemonade.
To Raise the Bar: Keep the original email. Quote from it to capture the viewer’s indignation. And use his name at the end, Sam, you’re right. Thanks for the email so we can set the record straight.
Keep up the good work and have a great weekend! Lisa
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Whether your news director offers you this feedback or you ask for it, it’s a great way to accelerate your learning. Not incidentally, WRGB’s latest news ratings were their best in years.